How can we help you?

My Orders


  • Where can I find more information on shipping and delivery?

    You can find more information here! Or email and we'd be happy to help you.

  • How long will it take for me to receive my order?

    Once an order is placed, processing can take 1-2 business days. Domestic orders are estimated to arrive within 3-7 business days after they ship. 

    Orders placed around the holidays may experience an increase in transit time due to high shipping volume with our carriers. We do not ship on weekends or the following US holidays:

    • New Year’s Day
    • Memorial Day
    • 4th of July
    • Labor Day
    • Thanksgiving
    • Christmas

    Due to recent events surrounding Covid-19, shipping carriers are also not making any guarantees with expedited shipping. International orders have been delayed up to 30 days depending on country. Please see here for details on any service impacts for International countries. 

    You can view full details here.


  • Do you ship to the UK? If so, how will orders to the UK be shipped?

    Yes, we ship to the UK. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK £135 and under.

My Orders

  • How do I make changes to my order?

    If you would like to make a change to your order, please Contact Us as soon as possible and we’ll do our best to help. If your order has already been shipped by the time we receive your request, then unfortunately we can no longer cancel or change the order.

  • How do I cancel my order?

    If your order has already been prepared or shipped by the time we receive your request, then unfortunately we can no longer cancel your order.  Please Contact Us and we will be happy to assist you with a return or exchange.

    If your order has not shipped, please Contact Us as soon as possible and we’ll do our best to assist.

  • How do I track my order?

    After you place your order, you’ll receive an order confirmation via email with a linked tracking number to track your order in-transit. Please note that it can take 1-2 business days for USPS to update their website with the status of your shipment.

  • My tracking link doesn’t have any information. Is something wrong?

    In some cases, USPS tracking links take 1-2 business days to update. If your tracking link still isn’t showing tracking information, Contact Us so we can help.

  • My package is marked as delivered, but I can’t find it. What can I do?

    If your package is marked as delivered and you can’t find it, please be sure to check inside and around your mailbox or anywhere that you receive mail. 

    If you still can’t locate it, Contact Us and we’ll help you get your order as soon as possible.

  • My order was damaged in transit. What now?

    We’re so sorry that your order was damaged in transit. Please Contact Us as soon as possible so that we can help.

Returns and Exchanges

Returns & Exchanges

  • What is your 30-day happiness guarantee?


    As part of our 30-day happiness guarantee, we offer a no-hassle return or exchange policy within 30 days of receiving your order. You may return or exchange your item for any reason during that time. Products must be returned in new or gently used condition. Please note that your original shipping charge (if any) is not refundable. 

    Once received at the warehouse, processing can take up to 3 days. Refunds can only be posted to the original form of payment. Once a refund is processed, it can take 3-10 business days to show up on your account. 

    Products that have been purchased outside of can not be returned through Skylar. 

    You can set up your return here or contact us here. 

  • I purchased Skylar products from a store. Can I set up a return or exchange?

    We are not able to set up returns or exchanges with Skylar products that were purchased outside of You would have to set up the return/exchange at the store where it was purchased. 

  • How do I return or exchange my order?

    You can create your own return label here or email Please fill out what you would like to exchange your item for. Once you receive the label, please drop off your gently used product to your local UPS.

    Once received at the warehouse, processing can take up to 3 business days. Refunds can only be posted to the original form of payment. Once a refund is processed, it can take 3-10 business days to show up on your account. 

    For exchanges, your replacement product will be shipped once the item is received at the warehouse. 




  • How do I cancel my membership?

    To cancel your membership, please sign into your account,  click "My Account", "Manage My Box", "My Subscriptions",  and then "Cancel Shipment" on the subscription you would like to cancel. You can also contact us here


    If your order has already been prepared or shipped by the time we receive your request, unfortunately, we can no longer cancel your order. Please Contact Us and we will be happy to assist you with a return or exchange.

  • How do I update my shipping and/or billing information?

    You can update your shipping address, billing address, and credit card information at any time by signing into your Skylar account under Billing & Shipping.

  • How do I add additional products to my upcoming box and update the frequency of when they ship?

    Add a little variety to your monthly box! Whether it’s a full size for layering or an additional rollie, you can always customize your box by adding additional products. To add or remove products sign into your Skylar Scent Club account and click on Your Skylar Box. Scroll down to our products where you can add a product and select the frequency that it will ship. To make any changes to the products in your upcoming box click on Manage Membership.

  • Am I able to change my shipping option (standard, express, overnight)?

    Since your membership ships monthly, we only offer standard shipping on all orders. Please feel free to move up your ship date in your Skylar account if you would like to receive your order sooner. Just sign into your account and you can move up your ship date under Manage Membership. 

    If you would like to expedite a certain product, please email us at before the ship date to see if we can set this up for you. 



  • If I love the monthly scent, can I order more? Do they come in full sizes?

    We produce our monthly scents in a limited quantity and they are available until they sell out.

    Currently, we do not offer a full size of our limited edition scents, but we are considering this for the future for our most popular scents.

    With that said, please Contact Us to see if there’s anything we can do for you!

  • Will Scent Club or Body Bundle be available to international customers?

    Yes! Our Scent Club and Body Bundle is offered to all our customers both domestic and international!

    Currently, we ship internationally to Canada, Australia, France, and the U.K via DHL Worldwide Express.

    Please note that customs duties and taxes are not always included in the shipping fee. All prices on our website are shown in US dollars (USD).

Scent Club

  • What is the Scent Club?

    Skylar’s Scent Club is an exciting members only club with exclusive access. You’ll receive a new exclusive, limited-edition scent in a travel-sized rollie (10mL/0.33 fl oz) each month. All of our fragrances are vegan, cruelty-free, natural, and hypoallergenic. As a member, you can also change the frequency of your membership, skip a month, swap your scent, or add new favorites to try. Plus, our members receive 20% off other Skylar products and first access to new products.

  • How do I sign up for the Scent Club?

    Joining the club is easy! Just visit our Scent Club page to set up your profile and complete your membership. Once you’ve become a Scent Club member, you can easily update your shipment, change your frequency, skip a month or add other products by signing into your Skylar account.

  • When will I be billed for the monthly scent club?

    Your first order will be charged when you complete check out of your Scent Club membership. You can see your next box's ship date when you log into your account. We also send a reminder email 3 days before we charge you for your next box. If you change your scheduled ship date for upcoming months through your account, you will be billed on your modified scheduled ship date.

  • I'm new to the Scent Club! When will my first box ship?

    Your first box will ship right after you complete your membership purchase! Orders are usually processed within 1-2 business days. You will receive an email confirmation with tracking information as soon as your order ships.

    You can update the scheduled ship date of your future boxes in your Skylar Scent Club Account. If the ship date is not adjusted, we begin shipping the next month's scent on the first business day of each month.

  • How long is the monthly scent available for purchase?

    Each new monthly scent launches at the beginning of the month! They will be sold throughout their month or until we have sold out. Make sure you grab yours before they’re gone!

    Since each scent is limited-edition, we will not be restocking any scents unless we decide to bring it back at a later date!

  • What if the monthly scent I receive is not right for me?

    Our monthly scent club orders are covered by our 30-day happiness guarantee. Don’t like the scent? Just contact us within 30 days of receipt and we will email you a free return label to return the product for a refund or exchange it for a different scent.

Payments, Promos, & Gifts


  • What payment methods do you accept?

    We accept all major credit cards (Visa, Mastercard, American Express, and Discover), Paypal, and Amazon pay.

    Have a gift card? Enter your gift card code at checkout in the “Gift Card or Discount Code” box and click on “Apply”.

Promotion Codes

  • Where do I enter my promo code?

    To receive your promotional discount, enter your promo code in the “Gift card or discount code” box during checkout and click on “Apply”.

  • My promo code isn’t working, what’s wrong?

    Promotion codes terms vary, so be sure to check the terms of the promotion. After you’ve done this, enter the promo code in the “Gift card or discount code” box during checkout and click on “Apply”.

    If your promo code does not apply, check the following:

    - Minimum order value
    - Product type (some promo codes only apply to select products)
    - Expiration date

    If you are still having difficulty with your promotion code, please Contact Us and we'd be happy to help.

  • My promo code wasn’t applied at checkout. What now?

    We’re so sorry that your promo code was not applied to your order. Contact Us and include the promo code you would like to use so that we can best assist.

Gifts and Gift Cards

  • How do I buy a gift card?

    Not sure which scent to gift? We’ve got you covered! Skylar gift cards make the perfect gift for any occasion. Gift cards can be purchased in a $50-$200 value.

    For your convenience, our gift cards are digital and the code will be emailed to your recipient. We currently do not offer physical gift cards.

    Ready to shower someone with love? Buy your gift card here.  

  • I have a gift card can it be used towards my Scent Club or Body Bundle?

    Regular gift cards don't apply to any subscription items so they can't be used on Scent Clubs or Body Bundles. 

  • How does Scent Club gifting work?

    With Scent Club gifting, you're able to gift a limited-edition, exclusive scent for 3, 6, or 12 months. You're able to start the gifting at the time of purchase or within the next three months. Each new scent following the first one will automatically ship to the recipient on the first business day of every month.

    Scent Club shipping is free to the contiguous US. For international shipping and shipping to HI or AK, the shipping cost will be charged to gifter each month when the order ships. 

    Thanks for sharing the love!

  • Am I able to exchange my Scent Club gift I received for another scent?

    You’re able to exchange your Scent Club gift for another scent as long as the exchange is set up within 30 days of receiving. Please email us at if you’d like to set up this exchange.

  • I’ve been gifted Scent Club! How do I change my address?

    Please have the recipient email with the purchaser’s email address. We’d be happy to make any changes to the account.

  • Can we add a gift message and gift wrap the Scent Club?

    Once the first Scent Club is delivered, we’ll send an email to the lucky recipient letting them know that they’ve been gifted a subscription from you! We're currently not able to include a gift message in the physical package. You're able to include a complimentary pink satin Skylar gift bag with the first Scent Club simply by checking "Add gift wrap to first shipment"

Dream Rewards and Referrals

Earning Points

  • How do I earn points for leaving a review?

    You will earn 25 points for each product review you leave after a recent Skylar purchase. You will receive an email 2 weeks after purchase to review your recent products. Once you submit a review through that email, you will receive your points. You will not receive points for reviews that are submitted through the site. 

  • Do I earn points on my birthday?

    Yes! Input your birthday into Dream Rewards here and you'll receive 50 points on your birthday from us! Please note, you will not receive your 50 points if your birthday is within 30 days upon entering. You will receive your 50 points the next year. Cheers! 

  • Will purchases made in the past qualify for earning points?

    Past purchases do not qualify for earning points. Purchases made after a customer enrolls into Dream Rewards will qualify. 

Redeeming Points

  • How do I redeem my points?

    Points can be redeemed at checkout by selecting “Choose Reward” and clicking “Apply”. The minimum amount of points required to redeem is 50 points. In order to redeem 50, 75, or 100 points, the purchase minimum must be $30. To redeem 150 points, the purchase minimum must be $45. To redeem 200 points, the purchase minimum must be $50.

  • Do points expire?

    Points expire within 12 months of inactivity. Inactivity refers to an account that has not earned nor redeemed points within 12 months.

  • Can points be transferred to another account or be combined with another account?

    No, points will automatically be earned on the account that is used to make a purchase. Points must also be redeemed on the same account and can not be transferred or combined to another account. 

  • Can I use my points or referral credit towards my subscriptions?

    At this time, points and referral credits can not be redeemed on Scent Club boxes or subscriptions. Points can only be applied at checkout for new orders. As a Scent Club member, you can combine your 20% member’s discount with your points.  

  • Can my points be combined with other promotional offers?

    No, your points can not be combined with other promotional offers. If you’re a Scent Club member our points can also be combined with your Scent Club member’s discount at check out but can not be applied to your Scent Club boxes.  

  • I’ve redeemed points on an order that I ended up returning. Will I get my points back?

    Yes, your points are refunded back onto your account. You can see your points activity on your Rewards History. Additionally, any points earned with a purchase will also be reversed if the order is cancelled or returned. 

Product Information


  • Do you offer samples?

    Get all eight Skylar signature scents delivered right to your door!
    Our Sample Palette is a great way to try our nine Skylar signature scents (Arrow, Capri, Coral, Isle, Meadow, Willow, Salt Air, Sun Shower, and Vanilla Sky) conveniently in your own home. You'll receive a sample palette with 6 mini-sized eau de toilette sprays and two scented peel-back cards. Try each scent on its own or layer multiple scents to create a signature that is all you!


  • What is your product philosophy?


    Our formulas are made with sustainable ingredients and free of toxic chemicals. So every Skylar scent experience is 100% vegan, cruelty-free, hypoallergenic and safe for sensitive skin. Oh, and they smell amazing.

    View our full product philosophy

  • How is Skylar eco-friendly?

    We care both about your health and the health of our environment. That’s why we make ingredient and packaging choices that keep the Earth in mind. Dual-purpose packaging, renewable resources, recyclable goodness - yes please.

    Our packing peanuts are made from 100% organic vegetable starch. They are non-toxic, biodegradable, and recyclable. They completely dissolve instantly in water (try it!). Skylar shipping boxes, glass fragrance bottles, and plastic lotion + body wash + hand sanitizer bottles can be recycled as well.

    Please note: the pump in our Hydration Body Lotion, Wash, and Hand Sanitizer is not recyclable.

  • Do you test on animals?

    We love our furry friends so much. Our formulas are not tested on animals. Ever.

  • Are your products vegan?

    All of our products are vegan. We firmly believe in offering products that contain no animal-derived ingredients.

  • Are your products gluten-free?

    Our scents, body wash, and body lotion are gluten-free and do not contain wheat, barley, rye, or oats. However, our hand cream may contain these ingredients. We recommend that all of our customers with known allergies perform a small patch test and wait 24 hours to observe for any reaction prior to using the scents normally.

Fine Fragrances

  • Which Skylar scent is right for me?

    Skylar has a scent for every mood! Our four signature scents can be described as:

    Isle - Clean, dewy, and fresh 

    Meadow - Floral, elegant, and beautiful

    Arrow - Spicy, warm, and seductive

    Coral - Fruity, floral, and flirty

    Capri - Zesty, sparkling, and sweet

    Willow - Woodsy, lush, and cool

    Still not sure, which scent is right for you? We’ve got you covered! Take our Scent Quiz to find your perfect match. Don’t worry, we offer free exchanges within 30 days if you change your mind!

    Feeling creative? Our scents were made to be layered. Find new combinations for every occasion or mood by layering our scents. Spritz two or more scents to find your unique signature scent.

  • How do I layer my scents?

    Layering is a great way to build up our scents and explore unique combinations. Spray one on and layer in a spritz, and you’ve got yourself a customized signature scent that mingles perfectly with your body’s natural chemistry.

    Need some inspiration? Try these layering combinations:

    Arrow + Willow 

    The subtle romantic florals of Arrow, Rose and Jasmin, add a beautiful feminine twist, and the base notes intertwine beautifully – the soft patchouli of Arrow is the perfect complement to the benzoin and fir balsam in Willow.  Sensual and fresh, it's the perfect Fall woody floral. 

    Arrow + Meadow

    Our most full bodied floral is luscious paired with our most sensual base. The Jasmine in Meadow plays off the subtle warmth in Arrow

    Capri + Isle 

    The sheer, beachy base of Isle layered with the bright citrus pop of Neroli and grapefruit in Capri transports you to the ultimate Island Getaway (no matter where you are!).

    Capri + Meadow

    The full floral accord of tuberose and night blooming jasmine in Meadow are lifted up with the sparkle of the Bergamot and Grapefruit in our delicious Capri.

    Coral + Capri

    The apple blossom and black currant in Coral lock with the Bergamot, Orange and Grapefruit in Capri to create the perfect sun filled day. A travel size spritz of Arrow take this delectable combo from day to night.

    Coral + Arrow

    Coral is known for its bright top notes of Apple Blossom, Grapefruit and Black Currant, but its base note is what makes it so interesting.  The soft patchouli and benzoin are in the same family as the seductive base note accord in Arrow. Worn together, they bring both height and depth to the experience of layering your scents!


    Isle + Meadow

    Fabulous floral meet the island queen. Heady white flowers of tuberose and jasmine blend with the dewy, sheer bae of Isle to create an exotic floral for all ages. 


    Isle + Willow

    Isle is creamy and versatile. When layered with Willow it softens the green top note in Willow and makes a luscious, easy to wear scent that is never overpowering, and great for day or night.  Apply Isle all over and keep our Willow rollie with you all day for pulse point applications.

    Capri + Willow

    We LOVE juxtapositions.  The fresh, citrusy pop of Capri plays well with the green woodsiness of Willow. Playful yet grounded, its the perfect pairing for a jeans and tee kind of weekend.

  • How can I extend the wear of my scents?

    Skylar fragrances are lighter than conventional fragrances, because we don't use harmful chemicals that can extend the wear of the scents (like phthalates, which are also hormone disruptors). Everyone's sense of smell is different and we’ve got a few tips that might help make the scents more long-lasting for you (the natural way!).

    Wear it in your hair - Try spraying a spray or two on your fingers and run your hands through your hair. Hair is a great scent carrier as it does not produce body heat, which is what burns fragrance off the skin. It's best to avoid spraying perfume directly in the hair as that can be drying to your hair, but a dab on the fingers will allow some of the alcohol to burn off, and then the hair will hold it.

    Wear it on your clothes - Clothes hold scent well; the scents are clear so they should not stain your clothes and the scent will come off in the wash. Just to be safe, you can walk through a spritz while fully dressed.

    Layer it! Layering is a great way to build up our scents and explore unique combinations. Spray one on and layer in a spritz, and you’ve got yourself a customized signature scent that mingles perfectly with your body’s natural chemistry.

  • What ingredients are in your scents?

    We pride ourselves on offering formulas that are clean and safe. We blend natural, plant based and safe science ingredients to provide safe, non-toxic formulations.

    We only formulate to include the absolute most essential ingredients. No fillers, no fluff. We focus on including ingredients that deliver true skin benefits and efficacy.

    Our 6 No No Ingredients that we formulate without are

    - Parabens

    - Harsh Cleansers (Sodium Lauryl Sulfate, Sodium Laureth Sulfate

    - Mineral Oil & Petrolatum

    - Phthalates

    - Animal-derived Ingredients

    For more information, please read our Product Philosophy.

  • Is Skylar hypoallergenic? I have sensitivities to conventional perfumes.

    We strive to develop gentle formulas that are skin safe and non-irritating. Did you know that conventional perfumes often contain allergenic compounds? These are known ingredients that can cause skin sensitivities. Our scents are designed to specifically avoid these types of irritating compounds so you can smell great and not have to worry!

    Fragrances, harsh cleansers, abrasives and chemical exfoliants can all contribute to skin sensitivities so we are mindful to include only gentle and safe for you ingredients for happy, healthy skin.

    If you have a known skin allergy, we recommend you speak with your doctor prior to using our products. We also recommend testing the product on a very small portion of the wrist if your doctor approves. Simply spritz the scent, allow to dry and watch over the next 24 hours, before applying the scents normally.

  • Where are your scents made?

    Our scents are hand-made out of Los Angeles at a local perfumery and our ingredients are sourced from all around the world. For example, our vanilla comes from Madagascar, our jasmine comes from India, and our bergamot comes from Italy. Our organic sugar cane alcohol is from an eco-friendly distillery based in Oregon.

Bath and Body

  • Will you be releasing your Bath and Body Products in all your available scents?

    We launched our Bath and Body products only in our most popular scents. We are open to hearing what you would love to see though so please let us know! 

  • What is the shelf life of your Bath and Body Products?

    Our Hydrating Body Wash and Lotion are good for 24 months after opening. 


  • What are your candles made of?

    Our candle wax is made with a blend of 100% (non-GMO) soy and coconut wax. They do not contain paraffin wax. Our candle wicks are 100% cotton and lead-free. Each candle is created with Skylar Body's own fragrance blend with natural and essential oils.

    Our candles feature 100% cotton, lead-free wicks.

  • What are the benefits of soy coconut candles?

    Our candle wax is made with a blend of 100% (non-GMO) soy and coconut wax. Soy coconut wax which is a natural, non-toxic, biodegradable and a renewable sustainable resource. Our wax candles are paraffin-free and burn cleaner, cooler, slower, and more evenly than other waxes.

    Did you know that over 95% of candles on the market today contain paraffin? In fact, many "soy" candles in today's market are actually a blend containing soy wax and paraffin wax. Our candles are clean burning, which means you can breathe without worrying when burning our candles.

  • How are your candles eco-friendly and sustainable?

    Our soy-coconut wax is biodegradable and from a renewable, sustainable resource. Our candles do not contain paraffin. Paraffin candles are made from petroleum (a non-renewable source) and release CO2 in the atmosphere when burned.

  • Do soy-coconut candles have as much fragrance as a paraffin wax candle?

    Yes! The scent of a candle comes from the pool of melted wax. Soy wax has a lower melting point than paraffin candles and consequently has a larger pool of melted wax to disperse the fragrance.

  • How long do your candles burn for?

    Our candles have a burn time of approximately 50 hours, when burned correctly. Burn times vary depending on the size of the room and conditions. We recommend burning your candle for no more than three hours at a time.

  • How do I care for my candles?

    Proper candle etiquette is the best way to ensure your candle burns cleanly and is long-lasting. Before you strike a match, trim the wick to ¼” every time (including the first). Light your candle for up to 3 hours at a time before giving it a breather. To avoid dusting of your candle, feel free to use the coaster we provided on top of your candle when you first opened it. If you do see sooting on your candle, easily take a wet paper towel or wipe the inside of the glass (once cool).


General Questions

  • How can I contact Skylar?

    If you need assistance, we are here to help! 

    Chat with us online from Monday-Friday, 7am-3:45 PM PST. 

    Or simply submit a Contact Us form, or email us at Looking forward to assisting you! 


  • What stores do you currently sell at?

    We currently sell at select Sephora stores in the US and Canada. You can see if there’s one near you here!

  • Do you wholesale your products?

    Interested in carrying Skylar products in your store? Please Contact Us

My Account

  • How do I sign up for your email list?

    Don’t miss a beat! Subscribe to our email list by checking the "Subscribe to our newsletter" box during checkout and you’ll be the first to receive exclusive promotions and updates directly in your inbox. 

    You can also sign up by entering your email address in the “Stay in Touch” box at the bottom right of every page on our website.

    You can unsubscribe at any time.

  • How do I unsubscribe from the email list?

    No longer want to receive emails? Unsubscribe from our email list by clicking on the “Unsubscribe” link at the bottom of all Skylar emails. You can re-subscribe at any time.

  • Help! I can’t access my account.

    If you forgot your password, click "Forgot your password?" on the Skylar Account login page, enter the email address that you used to place your order, and click Submit. We'll email you a link to reset your password.

    Need to activate your account? Contact Us and we’ll send you an activation link..

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