How and where do you ship?
How long will it take to receive my order?
Do you offer free shipping?
Do you offer expedited shipping?
Do you ship internationally?
Do you cover international customs duties and taxes?
Returns & Exchanges
What is your 30-day happiness guarantee?
What is your return and exchange policy?
I purchased Skylar products from a store. Can I set up a return or exchange?
How do I return or exchange my order?
How long will it take to process my refund?
How do I make changes to my order?
How do I cancel my order?
How do I track my order?
My tracking link doesn’t have any information. Is something wrong?
My package is marked as delivered, but I can’t find it. What can I do?
My order was damaged in transit. What now?
Your happiness is our #1 priority.
We would love to hear from you.
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