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  • What is your 30-day happiness guarantee?

     

    As part of our 30-day happiness guarantee, we offer a no-hassle return or exchange policy within 30 days of receiving your order. You may return or exchange your item for any reason during that time. Products must be returned in new or gently used condition. Please note that your original shipping charge (if any) is not refundable. 

     

    All orders purchased before August 26, 2021 are only eligible for a return and can not be exchanged because those products have been discontinued. All discontinued products can only be returned if it's still within our 30-day happiness guarantee, and can not be exchange.


    You can set up your return or exchange here.

  • How do I return or exchange my order?

    You can create your own return label here or email hello@skylar.com. Please fill out what you would like to exchange your item for. Once you receive the label, please drop off your gently used product to your local UPS.

    Once received at the warehouse, processing can take up to 3 business days. Refunds can only be posted to the original form of payment. Once a refund is processed, it can take 3-10 business days to show up on your account. 

    For exchanges, your replacement product will be shipped once the item is received at the warehouse. 

     

  • How long will it take to process my refund?

     

    Once received at the warehouse, processing can take up to 3 business days. Due to extra precautions our warehouse has been taking, returns/exchanges can now take up to 6 days to process once received. Refunds can only be posted to the original form of payment. Once a refund is processed, it can take 3-10 business days to show up on your account. 

     

    For exchanges, once your original item is at the warehouse processing can take up to 3 business days. Your replacement product will be shipped within that time frame. You will receive an email confirmation once the order ships. 

  • I purchased Skylar products from a store. Can I set up a return or exchange?

     

    We are not able to set up returns or exchanges with Skylar products that were purchased outside of Skylar.com. Please reach out to their customer service team for assistance.

Your happiness is our #1 priority.

We would love to hear from you.

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