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  • What is your 30-day happiness guarantee?

    We offer a no-hassle return or exchange policy within 30 days of receiving your order. You may return or exchange your item for any reason during that time.

    Please Contact Us to request a return or exchange and we will email you a free return label. For refunds, please note that your original shipping charge (if any) is not refundable.

  • What is your return and exchange policy?

    As part of our 30-day happiness guarantee, we offer a no-hassle return or exchange policy within 30 days of receiving your order. You may return or exchange your item for any reason during that time. Products must be returned in new or gently used condition. Please note that your original shipping charge (if any) is not refundable. 

    Once received at the warehouse, processing can take up to 3 days. Refunds can only be posted to the original form of payment. Once a refund is processed, it can take 3-10 business days to show up on your account. 

    Products that have been purchased outside of skylar.com can not be returned through Skylar. 

    You can create your own return label here or email hello@skylar.com

  • How do I return or exchange my order?

    You can create your own return label here or email hello@skylar.com. Please fill out what you would like to exchange your item for. Once you receive the label, please drop off your gently used product to your local UPS.

    Once received at the warehouse, processing can take up to 3 days. Refunds can only be posted to the original form of payment. Once a refund is processed, it can take 3-10 business days to show up on your account. 

    For exchanges, your replacement product will be shipped once the item is received at the warehouse. 

     

  • How long will it take to process my refund?

    Return shipping can take up to 10 business days. Once we receive your return, we’ll process your return as quick as we can, but it may take an additional 3-10 business days for the refund to show up on your original form of payment. You’ll receive a refund notification via email as soon as we process your refund on our end.

Your happiness is our #1 priority.

We would love to hear from you.

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