Questions?

Contact Us. We’ll get back to you as soon as we can.

  • How do I update my shipping and/or billing information?

    You can update your shipping address, billing address, and credit card information at any time by signing into your Skylar account under Billing & Shipping.

  • How do I add additional products to my upcoming box and update the frequency of when they ship?

    Add a little variety to your monthly box! Whether it’s a full size for layering or an additional rollie, you can always customize your box by adding additional products. To add or remove products sign into your Skylar Scent Club account and click on Your Skylar Box. Scroll down to our products where you can add a product and select the frequency that it will ship. To make any changes to the products in your upcoming box click on Manage Membership.

  • Am I able to change my shipping option (standard, express, overnight)?

    Since your membership ships monthly, we only offer standard shipping on all orders. Please feel free to move up your ship date in your Skylar account if you would like to receive your order sooner. Just sign into your account and you can move up your ship date under Manage Membership. 

    If you would like to expedite a certain product, please email us at hello@skylar.com before the ship date to see if we can set this up for you. 

     

     

  • If I love the monthly scent, can I order more? Do they come in full sizes?

    We produce our monthly scents in a limited quantity and they are available until they sell out.

    Currently, we do not offer a full size of our limited edition scents, but we are considering this for the future for our most popular scents.

    With that said, please Contact Us to see if there’s anything we can do for you!

  • Will Scent Club or Body Bundle be available to international customers?

    Yes! Our Scent Club and Body Bundle is offered to all our customers both domestic and international!

    Currently, we ship internationally to Canada, Australia, France, and the U.K via DHL Worldwide Express.

    Please note that customs duties and taxes are not always included in the shipping fee. All prices on our website are shown in US dollars (USD).

  • How do I change my ship date?

    Changing your ship date is easy through your member account. Just sign in to your Skylar account, select My Account then select Manage My Box. From there, click on the shipping date that you would like to change. Select a ship date from the calendar and click on Change This Month to change the ship date of this box. To change the day that all of your upcoming boxes ship, click on the Apply to All button.

  • How do I skip a month ?

    Skip the upcoming month’s scent in your Skylar Scent Club account under Manage My Box and clicking on Skip Box.

  • How do I cancel my membership?

    To cancel your membership, visit "My Subscriptions" and click "Edit" on the subscription you would like to cancel. Then you can cancel your membership. 

    You can also reach out to us at hello@skylar.com. 

    If your order has already been prepared or shipped by the time we receive your request, unfortunately, we can no longer cancel your order. Please Contact Us and we will be happy to assist you with a return or exchange.

Your happiness is our #1 priority.

We would love to hear from you.

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