Questions?

Contact Us. We’ll get back to you as soon as we can.

  • How do I cancel my membership?

    We’re sad to see you go! To cancel your membership, please first sign in to your Skylar account. You will arrive at your account managing page and then please click the button labeled “Manage My Box," From here, locate the tab "My Subscriptions" and then click "Cancel Shipment" on the subscription you would like to cancel. 


    You can also contact us here and we will be happy to assist with canceling your membership.

  • How do I update my shipping or billing information?

    To change your payment and shipping information, please first log in to your Skylar account. Once logged in you should arrive at your account's main landing page and should see a button toward the top of the page labeled "Manage My Box," please select this button.

    This selection will then take you to your account dashboard where you will be able to locate all your account options. To access your billing and shipping information, please locate the tab "Billing & Shipping" towards the left-hand side of the page in the account options menu (these options will be located in the drop-down menu at the top of the page if you are using a mobile device). From here you should be able to update your information!

    Or contact us at hello@skylar.com and we can further assist you! Please include a phone number and the best time to reach you so we may update your billing information.

  • How do I skip, swap, or add more products?

    Your Scent Club membership is flexible! You can skip a month, or add new favorites to try, all through your membership account. Once signed in just simply click “Manage My Box” to take you to all of your account options. 

    To add or remove products choose your Skylar Box. Click “Add & Save”, from here you will see our available items where you can add a product and select the frequency that it will ship.

  • How do I change my shipping speed for my box?

    Scent Club members get free ground shipping on their monthly boxes within the contiguous United States. Scent Club members can upgrade to express shipping at a discounted rate. 

     

    To upgrade your shipping method, log in to your Scent Club account, then click the “Manage My Box" button. From this page, you will be able to see all your upcoming boxes. Select the “Upgrade to Expedited” button to upgrade your shipping method. You can switch it back to standard shipping at any time.

     

     

Your happiness is our #1 priority.

We would love to hear from you.

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