Contact Us. We’ll get back to you as soon as we can.
How do I cancel my membership?
We’re sad to see you go! To cancel your membership, please first sign in to your Skylar account. You will arrive at your account managing page and then please click the button labeled “Account," From here, locate the tab "Cancel Subscription" from here you will be able to cancel your subscription.
You can also contact us here and we will be happy to assist with canceling your membership.
How do I update my shipping or billing information?
To change your payment and shipping information, please first log in to your Skylar account. Once logged in you should arrive at your account's main landing page and should see a button toward the top of the page labeled "Account," please select this button.
This selection will then take you to your account dashboard where you will be able to locate all your account options. To access your billing and shipping information, please locate the tab "Billing & Shipping" towards the left-hand side of the page in the account options menu (these options will be located in the drop-down menu at the top of the page if you are using a mobile device). From here you should be able to update your information!
Or contact us at hello@skylar.com and we can further assist you! Please include a phone number and the best time to reach you so we may update your billing information.
How do I skip, swap, or add more products?
Your Scent Club membership is flexible! You can skip a month, or add new favorites to try, all through your membership account. Once signed in just simply click “My Next Box” to view your upcoming Scent Club box.
To add or remove products to your upcoming box. Click “View More Products”, from here you will see our available items that you may add to your next box.
