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  • How do I redeem my points?

    Points can be redeemed at checkout by selecting “Choose Reward” and clicking “Apply”. The minimum amount of points required to redeem is 50 points. In order to redeem 50, 75, or 100 points, the purchase minimum must be $30. To redeem 150 points, the purchase minimum must be $45. To redeem 200 points, the purchase minimum must be $50.

  • Do points expire?

    Points expire within 12 months of inactivity. Inactivity refers to an account that has not earned nor redeemed points within 12 months.

  • Can points be transferred to another account or be combined with another account?

    No, points will automatically be earned on the account that is used to make a purchase. Points must also be redeemed on the same account and can not be transferred or combined to another account. 

  • What are the exclusions for points and referral credit?

    At this time, points and referral credits can not be redeemed on orders containing subscriptions (enrolling into Scent Club), and gift cards. Points can only be applied at checkout for new orders. As a Scent Club member, you can apply your points to your upcoming monthly box within your account and can combine your 20% member’s discount with your points. 

  • Can my points be combined with other promotional offers?

    No, your points can not be combined with other promotional offers. If you’re a Scent Club member your points can also be combined with your Scent Club member’s discount at check out and your monthly boxes within your Scent Club account.

  • I’ve redeemed points on an order that I ended up returning. Will I get my points back?

    Yes, your points are refunded back onto your account. You can see your points activity on your Rewards History. Additionally, any points earned with a purchase will also be reversed if the order is cancelled or returned. 

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